T-Mobile Pushing Customers on Old Plans Onto More Expensive Plans

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T-Mobile is using an unusual strategy to nudge customers on older plans into paying more money. Customers on One, Simple Choice, Magenta and Magenta 55 Plus plans will soon receive a notice that they are being moved to an equivalent newer plan priced at approximately $10 more per line. Customers will have the choice to opt out of the change and keep their old plan, but must call customers service before a certain date (not yet announced) to do so. The plan changes take effect by default starting with the November bill cycle.


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